OMICall – AI-Powered Omnichannel Call Center Platform

Key features

One platform.
Every tool your sales team needs.

OMICall unifies every customer touchpoint in a single interface.

1 · Reach

Attract and capture customers from every channel in one place.

Reach

Omni ChannelZBSWhatsAppFMMSMSEmail Marketing

2 · Engage

Reply in seconds, 24/7 — never miss a customer.

Engage

Virtual Call CenterAI ChatbotAI CallbotLivechat

3 · Convert

Close faster with complete customer data on one screen.

Convert

CRMAutocallAI AssistantTicket

4 · Retain & upsell

Automatically nurture, retain and grow the value of every customer.

Retain & upsell

Workflow AutomationVoice InsightChat InsightReports

Call Center

Virtual Call Center

Bring every inbound and outbound call into one system — manage it all in real time, elevate customer experience and get more out of your team.

Smart IVR with automatic script-based routing
Recording and full history for 100% of calls
Internal transfers and intelligent call queues
Fast 1900/1800 hotline number registration
Voice Brandname - your brand shown on every call

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Omni Channel

Omnichannel conversation management

Unify every communication channel into a single inbox. Native integration for personal Zalo accounts used by Sales & AI Chatbot — conversation data belongs to your business and is never lost when an employee leaves.

Handle every conversation on one screen
Assign work and track agent performance by ticket
Work reports to measure and review team performance
Free website Livechat API integration
AI Chatbot works 24/7, auto-replies and helps qualify leads

Channels supported:

ZBS

SMS

Facebook/Messenger

Zalo OA

Livechat/API

Viber

TikTok

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AI Callbot

AI agents that answer and call

Place thousands of outbound calls a day with a natural human-like voice - detect customer intent, handle replies intelligently and hand over to an agent at the right moment to close the lead.

Automated bulk calling - inbound & outbound 24/7
Natural AI voices with multiple voice options
Flexible scripts that branch on real customer replies
Real-time customer intent and sentiment detection
Automatic handover to an agent when interest is detected
Answer-rate and conversion reports for every script

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AI Callbot - automated inbound and outbound calls

AI Chatbot

24/7 omnichannel AI chat

Answers 80% of frequently asked questions automatically, nurtures leads and hands over to an agent at the right time - running 24/7 across every channel with no extra headcount.

GPT-powered AI, trained on your own business data
Runs at the same time on Web, Zalo, Facebook, TikTok and WhatsApp
Automatic lead scoring and nurturing based on behavior
Detailed intent and customer sentiment reports
Timely handover when a customer needs in-depth advice

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ZBS

ZBS / Zalo OA & SMS campaigns

ZBS (Zalo Business Solution) — send bulk ZBS and Zalo OA messages, plus SMS Brandname, to millions of customers in minutes. Smart segmentation and real-time ROI tracking for every campaign.

Bulk ZBS care messages, appointment reminders and order confirmations
Pre-approved ZBS templates for a fast rollout
Segment customers by behavior, location and purchase history
A/B test content to optimize open and click rates
Real-time delivered, open and click reports
API integration with CRM, eCommerce and internal systems

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Testimonials

What our customers say

We used to miss customer calls at peak hours. Now every call is logged, and a missed call gives us an instant call-back reminder.

Thu HangFurniture store manager

CRM is built into the call center, so sales no longer juggle two screens. Every customer conversation history sits in one place.

Minh TuanSales team lead

The AI-powered omnichannel call center runs very reliably. The technical support team is professional.

Anh ThanhSales

Call reports are clear and transparent, and the figures always match, so billing and invoicing are easy.

Hong LinhAccountant

Whether customers message us on Zalo or Facebook or simply call, everything lands on one screen. Our support team no longer splits up to watch each app.

Ngoc AnhCustomer service, retail chain

The OMICall team really listens and keeps improving. On the road I just open the app to call, and customer details are saved right away.

Quynh TramOnline shop owner

We had no idea how many calls sales made or how good they were. Now one report shows each person performance.

Duc LongChief Executive Officer

The app makes taking and placing calls easy when I do not have my laptop. The interface is clean and simple to use.

Thanh SonOffice manager

Even on business trips I can review and approve tickets easily, so customer care never stops.

Hai YenCustomer service team lead

Greeting and reminder scripts run automatically, so there is far less repetitive work. The team only calls the customers worth closing.

Van HungTelesales

80,000+ businesses run on OMICall every day. See how they rolled it out.

View case studies →

Problems & solutions

The business pains we have already solved

Distilled from more than 80,000 business customers. No generic advice - only results that hold up in practice.

The problemPains businesses run into

The solutionHow OMICall handles each one

Customers are scattered across too many channels and the team never knows where to reply

Omni ChannelOne inbox for every channel. No more juggling five tabs at once.

Sales reps sell from personal Zalo accounts, and the data walks out with them when they leave

Sales Zalo managementConnect personal Zalo accounts to the system. Chat history belongs to the business.

Chat alone rarely closes a deal - B2B buyers need a call to lift the conversion rate

Chat + call center in oneClick-to-call straight from the chat box. A seamless switch to voice.

Vendors push a separate CRM on you - complex to integrate and expensive to run

Built-in CRMManage leads, deals and pipeline inside OMICall. Or connect the CRM you already use.

Telesales has no standard process - every agent does it differently and KPIs cannot be measured

Scripts & AI coachingStandard scripts plus real-time AI prompts on the call. KPIs measured per agent.

ZBS/SMS costs are high, real impact is unclear and campaign content is hard to A/B test

ZBS AnalyticsBulk sending 30% cheaper. Detailed ROI reporting for every campaign.

Call quality goes unchecked, and complaints come with no recording to fall back on

AI Voice Score100% of calls recorded and scored automatically by AI. Alerts when quality drops.

Peak season demands fast scaling, but a traditional PBX is rigid and hardware heavy

Scalable virtual call centerAdd an agent in 5 minutes. No hardware. Pay for what you use.

Customer data sits apart in hotline, chat and email - there is no complete 360 view

Customer 360°Every touchpoint unified. Full history from all channels on one screen.

Staffing a 24/7 call center takes a large headcount, and operating costs keep climbing

AI automationCallbot and Chatbot handle 60-80% of everyday interactions. Your people focus on quality leads.

OMNICHANNEL CALL CENTER POWERED BY AI MADE IN VIETNAM

Trusted by leading brands