Home › Features › OMI AI

OMI AI module · AI platform for call center & chat

AI takes the repetitive work off your team

Five in-house AI modules: Callbot, Voice Insights, Chatbot, Chat Insights, AI Assistant. Natural language, trained on real telesales data.

+84 28 7101 0898

24/7

AI ON DUTY NONSTOP

Natural

DEEPLY TRAINED LANGUAGE MODEL

Open API

INTEGRATE YOUR OWN SYSTEMS

1 AI Callbot

AI Callbot — call thousands of customers automatically, in a natural human voice

AI dials your list, reads the script in a natural voice (male/female, three regional accents) and captures every response by keypad or speech. Interested customers go straight to a live agent. Replaces 70-80% of simple calls — appointment reminders, order confirmations, surveys.

Natural AI voice — male/female, northern, central and southern accents
Understands customer responses: keypad input (IVR) or speech (ASR)
Automatically hands over to a live telesales agent when a customer is interested or complains
Personalised with customer variables: "{{Name}}, your order {{OrderID}}..."
Dials thousands of customers per hour — ideal for remarketing campaigns and surveys
Detailed reporting: calls placed, calls answered, per-customer responses, rejection reasons

Natural AI voice IVR + ASR Smart handoff Scale x1000 Per-customer report

2 AI Voice Insights

AI Voice Insights — automatic call quality scoring

AI turns 100% of calls into text, analyses customer sentiment and scores script compliance. Managers only review the calls flagged as risky instead of listening to 1,000 calls a day.

Auto-scores every call against the script: greeting, pitch, closing?
Analyses customer sentiment (happy / neutral / upset) and agent sentiment
Speech-to-Text — read the full transcript and search it by keyword
Alerts on risky calls: upset customers, complaints, competitor mentions
Measures the team's compliance rate — who follows the script and who does not
Exports a monthly coaching report for every agent

Auto scoring Sentiment Transcript search Risk alert Coaching report

Two-tone call transcript with timestamps

3 AI Chatbot

AI Chatbot — automated replies 24/7 on every chat channel

Connects to Omni Channel (Facebook, Zalo, WhatsApp, Telegram, Livetalk, Email). Answers FAQs, advises customers, takes orders and captures leads. Hard questions are handed to a live agent with the full context.

Trained on your knowledge base: website, documents, Q&A files
Runs on every Omni channel: Facebook, Zalo OA, personal Zalo, WhatsApp, Telegram, Livetalk
Understands multi-turn context: remembers what the customer asked before
Captures lead details: name, phone number, needs — saved straight into CRM
Smart handoff: routes to a live agent when AI is unsure or the customer asks
Learns from every conversation: smarter the more you use it

NLP Omnichannel Context-aware Lead capture Self-learning

OMIBOT chatbot replying to a customer live

4 AI Chat Insights

AI Chat Insights — deep analysis of every chat conversation

AI reads every chat and reports back: what customers ask most, which products are hot, which agents perform best, which conversations are risky. Managers get the full picture without reading chats one by one.

Top questions: what customers ask most each week or month
Product trending: the products and services asked about most
Agent ranking: who replies fastest, who gets the best customer feedback
Sentiment analysis: whether customers are happy, neutral or upset
Alerts on risky chats: customers threatening to switch, sensitive keywords
Customer segmentation: clustered by topic of interest for remarketing

Top topics Product demand Agent score Risk alert Segmentation

Chat Insights scoring a conversation criterion by criterion

5 ⭐ AI Assistant · Exclusive

AI Assistant for telesales — live prompts, automatic notes and answer suggestions during the call

While the rep is on the call, AI listens in real time, suggests answers, writes the wrap-up note and recommends the right script from CRM. New-rep onboarding drops from 2 months to 2 weeks.

Instant answer suggestions when a rep gets stuck — drawn from the knowledge base
Automatic call notes: issue summary, action items, next follow-up
Recommends the right script for each customer, based on their CRM profile
Keeps the call objective in view: "customer has not agreed on price — close with the 10% offer"
Flags missed steps: "you have not covered the warranty policy"
Scores the chance of closing from the customer responses on the call

⭐ Exclusive Real-time suggest Auto-note Script recommend Coach rookie

AI Assistant suggesting answers during a live call with real-time captions

Automatic call note summary with speech-to-text

What does OMI AI actually solve?

Four problems telesales and customer service teams hit every day, how OMI AI handles them, and the measured results from real customers.

70-80%Simple calls handled by AI

Telesales focuses only on the hard calls

Callbot runs appointment reminders, order confirmations and NPS surveys in a natural voice. Interested customers go straight to a live agent. No more burnout from repetitive dialling.

100%Calls scored

Managers stop listening in on every call

Voice Insights turns 100% of calls into text, analyses customer sentiment and script compliance, and flags the risky ones. Managers review only the flagged calls — hours saved every day.

2 weeksNew-rep onboarding

New reps close deals in their first weeks

AI Assistant listens in real time, suggests answers from CRM data and writes the wrap-up note. Onboarding drops from 2 months to 2 weeks — a new rep can close a deal in week two.

Open APIIntegrate your own systems

No need to build AI from scratch

REST API: Speech-to-Text, Text-to-Speech, Sentiment, Intent Detection. Your developers plug it into any website, app, CRM or ERP at an affordable price — no ML team, no GPU farm.

Free trial · Reply within 1 hour

Put AI into your sales operation — every rep gets a 24/7 AI assistant

Sign up for a free trial. Our specialists pick the right AI modules and train them on your industry data — live in 1-2 weeks.

Sales consulting: +84 28 7101 0898

Your data stays secure