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Voice Brandname — Branded calling

Customers see your brand name when you call

No more calls flagged as spam. Your customers see your company name on screen instead of an unknown number. Registered with Vietnamese carriers and pre-integrated with the OMICall call center — line allocation, call recording, CRM and AI call scoring.

99%
Answer rate
4,000+
Brandnames issued
3 million+
Calls per month
Voice Brandname illustration — anti-spam, higher answer rates
A clear difference

Standard call vs Voice Brandname

The same number, two very different experiences for the customer receiving your call.

Standard call Customer phone showing only an unknown number on a standard call
An unknown number looks suspicious, so people decline. Only 30-40% of calls get answered.
Voice Brandname
With Voice Brandname Customer phone showing the OMICALL brand name on an incoming call
A familiar brand name builds trust, so customers pick up right away. Answer rates reach 99%.
Why businesses choose Voice Brandname

4 benefits only Voice Brandname delivers

More than a name on screen — a marketing and customer service tool that lifts both revenue and trust.

Stronger brand recognition

Every outbound call shows your company name instead of an anonymous phone number.

No need for premium phone numbers

Skip the hundreds of millions of VND spent on vanity SIM numbers — your brand name is the most memorable caller ID there is.

Answer rates up to 99%

Customers recognise a trusted brand and pick up, instead of treating the call as spam.

Two-way conversations

Customers can talk back and call you back, with every call recorded — not one-way like SMS Brandname.

Voice Brandname — trusted by thousands of businesses in Vietnam

Over 4,000 brands run identified calling with OMICall, with 3-5x better results than standard calls. Figures update in real time.

4,000+
Brandnames issued
1,200+
Business customers
3 million+
Calls every month
4.8/5
Customer rating
Technical capabilities

Every capability you need in one package

Voice Brandname comes pre-integrated with the OMICall call center — no complex integration work, fast rollout.

Pre-integrated call center

Works out of the box with the OMICall call center — line allocation, IVR, call recording and call routing.

Customer Management (Mini-CRM)

Store customer records and manage your pipeline and sales funnel right inside the system.

Brandname management

Control your Brandname yourself — switch it on or off, renew the contract, change the displayed name when needed.

Reports and analytics

Detailed stats on inbound and outbound calls, talk time and call charges, with automated invoicing.

Omnichannel customer service

Combine Voice Brandname with omnichannel chat, Ticket management and AI call scoring.

Call from any device

Place Brandname calls from web, mobile app or IP phone — your name shows up either way.

Transparent pricing

Voice Brandname call rates by carrier

Rates cover the call charge plus the brandname fee. The monthly brandname maintenance fee is billed separately — contact us for a quote.

Viettel
From 550VND
/ call minute
Billed in 1-minute blocks. Applies to Brandnames verified through Viettel.
Mobifone
From 550VND
/ call minute
Billed in 1-minute blocks. Applies to Brandnames verified through Mobifone.
Vinaphone
From 550VND
/ call minute
Billed in 1-minute blocks. Applies to Brandnames verified through Vinaphone.
Brandname registration process

4 steps to put your brand on every call

Registration is quick: OMICall handles the entire paperwork process with the Vietnamese carriers. You just wait for activation.

1
Sign up & consultation
Leave your details and get advice on choosing the right brandname
2
Prepare the paperwork
Vietnamese business licence and contract — OMICall drafts the full set of templates
3
Carrier approval
OMICall works with Viettel and Mobifone to verify your Brandname
4
Activation
Your Brandname goes live — run a test call, then roll it into real campaigns

Frequently asked questions

What businesses ask most often about the Voice Brandname service.

Does Voice Brandname show up on every device?
Almost every call placed through OMICall displays the Brandname. Some older handsets, or SIMs that have not been upgraded to 4G infrastructure, may not be able to show the brand name. On modern devices over 4G/5G networks, display rates are close to 100%.
Can a Voice Brandname call still be flagged as spam?
Your Brandname is registered and verified with the Vietnamese carriers (Viettel, Mobifone and others) under a formal contract, so it is not flagged by anti-spam apps the way ordinary calls are. That is exactly why answer rates rise so sharply.
How are Voice Brandname charges calculated?
Calls start from 550 VND per minute (Viettel, Mobifone, Vinaphone), billed in 1-minute blocks. The exact rate depends on the carrier and your call volume. A monthly Brandname maintenance fee also applies — an OMICall specialist will quote it based on your needs.
Are calls recorded and stored?
100% of Voice Brandname calls are recorded and stored. Storage capacity depends on your plan and can be expanded on demand (charged by capacity, not per month). Recordings can be downloaded or fed into AI call scoring.
How long does Brandname registration take?
Typically from 15 working days for the Vietnamese carriers to review the file and verify the Brandname. OMICall handles the whole procedure with the carriers — you only need to provide your Vietnamese business licence and wait for activation.
Is there a length limit for the Brandname?
A Brandname is usually capped at 11 characters (letters and digits, no diacritics) — for example OMICALL, OMIJSC, VIHAT. If your company name is longer, OMICall will advise on a shortened form that keeps your identity recognisable.
Can I use Voice Brandname with my existing call center?
OMICall Voice Brandname is pre-integrated with the OMICall call center, so the whole ecosystem works best together (line allocation, CRM, AI). If you run another provider's call center, we still support integration over SIP trunk or API, though some advanced features may be limited.
Free consultation · Detailed quote

Start branded calling today

Leave your details and an OMICall specialist will get in touch with a solution matched to your company size and budget. Try a demo call before you register officially.

Call us+84 28 7101 0898
Gọi điện thoại
1900 0211