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Solutions · Healthcare

Patients ask, then go quiet
and your calendar stays empty

Reply while interest is still high, book the appointment inside the conversation, and remind patients so they actually show up.

What you are dealing with

  • Messages pile up, replies come late, and patients go elsewhere
  • Every agent advises differently, so patients never fully trust you
  • Nobody follows up, so patients book and never arrive
  • Contact stops after the visit and past patients are lost for good
OMICALL turns an enquiry → a visit → a returning patient
6 solutions

Run your whole clinic from one place

More than a place to answer messages. This is where you take bookings, protect them, and invite patients back.

01

Respond the moment a patient asks

AI Chatbot24/7 service advice with instant repliesOmni ChannelFacebook, Zalo, WhatsApp and your website in one inboxCRMCaptures patient details automatically
No waiting for patients → trust from the first minute
02

Close the booking inside the conversation

AI AssistantSuggests scripts that close appointmentsVirtual Call CenterSales calls the patient right from the systemTicketCreates appointments directly in the system
A strong lift in booking rate
03

Cut no-shows after a booking is made

ZBS / SMS / Zalo / WhatsAppAutomatic ZBS (Zalo Business Solution) and SMS reminders before the appointmentVirtual Call CenterConfirmation calls before the appointmentAI ChatbotAnswers service questions 24/7
A clear drop in the no-show rate
04

More returning patients

CRMStores the full treatment historyWorkflow AutomationAutomatic follow-up reminders at the right timeZBS / SMS / WhatsApp / EmailSends the right offers to the right patients
One patient → many visits
05

No more dependence on one employee

CRM + Call CenterAll data stays in the systemConversation historyEvery chat and call is recordedWorkflow AutomationHand a patient over easily whenever needed
The business keeps the customer
06

Keep advice quality under control

Call analyticsReplay every consultation callConversation historyRead every chat in fullReportsMeasure each agent performance
Standardised service quality
Real-life case

From the first question to a confirmed appointment

A fully automated flow with no manual work from your team.

The key insight Patients do not skip a visit because they stopped needing care, but because the follow-up was not thorough enough.
OMICALL follows up thoroughly and automatically, with nobody having to chase your staff.
10:00
Inbox
Patient asks about a service → AI Chatbot replies instantly + CRM saves the details
10:05
Call
Sales calls back within 5 minutes over the virtual call center
10:10
Booking
Patient books the visit during that call
-1 day
Reminder
The system sends an automatic reminder over Zalo + SMS
✓ Patient arrives on time — no no-show
Comparison

Before and after OMICALL

Before
Manual, slow replies
No automatic appointment reminders
No follow-up with past patients
→ Lost patients, lost revenue
→
After
Instant automated replies
Every reminder sent, none missed
Past patients nurtured automatically
→ More bookings, more revenue
Up
Patients booking an appointment
Down
No-show rate after booking
Up
Returning patients
Up
Revenue per patient

See it running on your own clinic

One patient, nurtured from the first question to the visit and the visit after that.

Why patients no-show, how to win them back, and how that grows revenue.

Call us+84 28 7101 0898
Gọi điện thoại
1900 0211