OMICall Pricing – Call center plans for every team size

Starter

Call Center Lite

The essentials — calling over IP Phone

Quote based on your business size

Included

Direct calling on IP Phone
Third-party data integration
Customer Management (CRM)
Task Management (Ticket)
Omni Channel
AI (Callbot/Chatbot)

Upgrade

Call Center Pro

Adds Softphone & call center integration

Quote based on your business size

Everything in Lite, plus

Softphone calling
Direct calling on Web & App
Embedded call button (WebSDK)
Customer Management (CRM)
Task Management (Ticket)
Omni Channel
AI (Callbot/Chatbot)

Compare features in detail

See exactly what each plan includes so you can choose the right fit.

Feature	Call Center Lite	Call Center Pro	Contact Center	Omni Channel Contact Center	Contact Center AI	Omni Channel Contact Center AI
Call center & calling
Direct calling on IP Phone	✓	✓	✓	✓	✓	✓
Softphone calling	—	✓	✓	✓	✓	✓
Direct calling on Web & App	—	—	✓	✓	✓	✓
Management & operations
Task Management (Ticket)	—	—	✓	✓	✓	✓
Customer Management (CRM)	—	—	✓	✓	✓	✓
Agent Management	—	—	✓	✓	✓	✓
Marketing (ZBS, SMS, WhatsApp, Email, Viber Business, Autocall, FMM)	—	—	✓	✓	✓	✓
Call center setup & permissions	—	—	✓	✓	✓	✓
Business Intelligent Report	—	—	✓	✓	✓	✓
Omnichannel engagement
Omnichannel Pages included (default)	—	—	—	3 Pages / business	—	3 Pages / business
Facebook Fanpage / Messenger	—	—	—	✓	—	✓
Zalo OA	—	—	—	✓	—	✓
Personal Zalo	—	—	—	✓	—	✓ 1 slot included
Tiktok Business	—	—	—	✓	—	✓
Livetalk (Web chat · Audio/Video call API)	—	—	—	✓	—	✓
Email SMTP	—	—	—	✓	—	✓
Telegram	—	—	—	✓	—	✓
Viber	—	—	—	✓	—	✓
WhatsApp	—	—	—	✓	—	✓
AI & automation
AI Callbot	—	—	—	—	✓	✓
AI Chatbot	—	—	—	—	—	✓
AI Assistant (note taking & script suggestions)	—	—	—	—	✓	✓
AI Voice Insights (call scoring)	—	—	—	—	✓	✓
AI Chat Insights (chat scoring)	—	—	—	—	—	✓
Workflow Automation (task automation)	—	—	—	—	✓	✓
Integrations with other platforms
Call center integration (WebSDK, Mobile SDK)	—	✓	✓	✓	✓	✓
Data integration (API, Webhook)	✓	✓	✓	✓	✓	✓
Included resources
Storage per user	1 GB	1 GB	1 GB	1 GB	2 GB	2 GB
Phone numbers (provided by OMI)	Unlimited

Setup fee (one-time)

Infrastructure setup & initial configuration — charged once per rollout.

Plans without AI

Contact Center · Omni Channel

Number of users	First purchase	Adding users
≤ 5 users	800,000 VND	200,000 VND
6 – 10 users	800,000 VND	500,000 VND
11 – 20 users	1,500,000 VND	800,000 VND
21 – 50 users	2,000,000 VND	1,000,000 VND
51 – 100 users	4,000,000 VND	2,000,000 VND
> 100 users	5,000,000 VND	4,000,000 VND

Plans with AI

Contact Center AI · Omni Channel Contact Center AI

Number of users	Setup fee
≤ 2 users	1,000,000 VND
3 – 5 users	1,500,000 VND
6 – 10 users	2,000,000 VND
11 – 20 users	4,000,000 VND
21 – 50 users	6,000,000 VND
51 – 100 users	8,000,000 VND
101 – 300 users	20,000,000 VND
> 300 users	35,000,000 VND

Call center operations packages

Hands-on operational support — an optional add-on when you want the OMICall team working closely with you.

Package 1

1 month

2,000,000 VND / package

System troubleshooting support
Guidance on running the features
Response within 12 working hours

Package 2

3 months

3,000,000 VND / package

Everything in Package 1
AI/Callbot rollout consulting
Regular performance reports

Package 3 · Popular

6 months

5,000,000 VND / package

Everything in Package 2
Script & configuration updates
Dedicated support staff throughout

Package 4

12 months

8,000,000 VND / package

Everything in Package 3
Private support channel (Zalo, WhatsApp, Teams)
Early notice of upgrades

Resources & add-ons

Buy extra resources as your business scales.

External phone number

Connect a number you already own to the OMI system

50,000 VND/ number / month

Storage

Shared across OMICall & OMIMail. ~1MB per voice minute

300,000 VND/ 50 GB / month

Voice Analysis — extra minutes

Once the 4,000 minutes included with AI plans are used up

100,000 VND/ 500 minutes / month

Omnichannel Page — extra

Omni Channel plans include 3 Pages by default

40,000 VND/ Page / month

Training Online

Unlimited number of attendees

500,000 VND/ session

Training/Support Onsite

Up to 10 people: 1,000,000 VND · > 10 people: 3,000,000 VND

From 1,000,000 VND/ session

Important notes before you choose a plan

Purchase requirement: a minimum of 5 licences from Contact Center upwards. Once you reach 5, you can mix plans freely (Contact Center + Omni Channel + AI).
Using Callbot: requires at least 1 user on Contact Center AI or Omni Channel Contact Center AI.
Billing: 6-month or 12-month blocks. Paying 12 months up front earns a discount written into the contract.
Phone numbers: unlimited use of numbers provided by OMI. Bringing your own number into the system costs a 50,000 VND/number/month slot fee.
Storage: 1GB per user by default (plans without AI) or 2GB per user (AI plans). Roughly ~1MB per minute of call recording.
Setup fee: charged once only. Upgrading a plan (for example Contact Center to Contact Center AI) is billed as the difference between the two setup tiers.