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Solutions · Education

Plenty of course enquiries,
far too few enrolments

Answer parents while they are still interested, and follow up long enough for them to enrol.

What you are facing

Four gaps that cost training centres their students

It is rarely a lack of interest. Most students are lost at intake and follow-up.

01

Slow replies

Parents message in the evening or at the weekend, and nobody reads it until the next morning. By then they have already asked another centre.

02

Every advisor says something different

Fees, learning paths and discount policies are explained differently by each advisor. Parents ask two people, get two answers, and lose trust.

03

Follow-up stops too early

Parents rarely decide on the first contact. After one or two unanswered calls the lead is dropped, when they were simply waiting for the holidays to end or for the money to come together.

04

No visibility on who is about to drop out

You cannot see who is still considering and who has gone quiet for weeks. By the time a class is short of students, it is too late to fix it.

6 solutions

Turn enquiries into enrolled students

It does not stop at consulting. This is where you close enrolments, look after students and bring them back for the next course.

01

Reply to every student instantly

  • AI Chatbot: Answers course questions the moment a student messages
  • Omni Channel: Facebook, Zalo, WhatsApp and your website in one inbox
  • CRM: Captures student details automatically
No waiting for students, a better impression from the first contact
02

Advise on real needs, lift enrolment rates

  • AI Assistant: Suggests the right consulting script
  • CRM: Stores each learner level and study goal
  • Workflow Automation: Segments students automatically
The right advice makes enrolling an easy decision
03

Automated follow-up, no student left behind

  • Workflow Automation: Automatic call-back reminders
  • ZBS (Zalo Business Solution) / SMS / Email: Sends the learning path on a schedule
  • CRM: Keeps the full interaction history
Higher conversion from interested to enrolled
04

More show-ups for trial classes and opening days

  • Workflow Automation: Sends automatic class reminders
  • Virtual Call Center: Confirmation calls before each class
  • AI Chatbot: Answers questions 24/7
Fewer no-shows, more students actually in the classroom
05

Re-enrolment and next-course upsell

  • CRM: Full study history and segmentation
  • ZBS campaigns: Promote the right next course
  • AI Chatbot: Automated advice on advanced courses
One student, several courses
06

Full control over your admissions team

  • Call analytics: Review every consulting call
  • Chat history: Check what was actually said
  • Reports: Measure performance and close rate per agent
A consistent sales team and better consulting quality
Real case

A 5-day journey from enquiry to enrolment

From the first message in the inbox to a signed-up student

D1
Day 1
Course enquiry arrives, the Chatbot replies instantly and CRM saves the contact
+10m
Day 1
A sales agent calls back within 10 minutes
D2
Day 2
The learning path is sent via Zalo / Email
D4
Day 4
Workflow sends an automatic reminder about the offer
D5
Day 5
The student enrols in the course

The key insight

It is not that students do not want to study, it is that you stopped following up too soon.
OMICALL keeps the follow-up going automatically, without anyone having to remind the team.

Comparison

Before and after OMICALL

Before
Manual consulting, inconsistent quality
No follow-up, leads simply go quiet
No control over your data
→ Students lost every day
→
After
Automated care from first contact to enrolment
A follow-up system that misses no one
Clear reports and clean data
→ Higher enrolment rate
Up
Students enrolled
Down
Marketing cost per lead
Up
Revenue per student
Stable
A steady admissions engine

See it running on your own courses

Book a demo to see how the system lifts your admissions.

And why students who did not enrol at first still come back later.

Call us+84 28 7101 0898
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