This English translation is provided for convenience. In case of any discrepancy, the Vietnamese version prevails.
1 Purpose and scope of collection
The company collects the personal data of customers, including: full name, email address, address and phone number. This information is collected when a customer registers an account, visits the website, submits a form or provides feedback.
Collection only takes place with the customer’s consent, given at the time the customer accepts the operating terms of the website.
2 Scope of information use
The information provided by customers is used for the following purposes:
- Looking up and registering to use services
- Supporting customers in their use of products and services
- Providing consultation and answering enquiries
- Conducting customer surveys
- Promoting products and services
Upon request from judicial authorities or police authorities in accordance with the law, the company is responsible for providing the information.
3 Information retention period
Customer personal information is stored until the customer requests its deletion. Customers have the right to request access to, correction of, or deletion of their personal information.
4 Entity collecting and managing information
5 Means and tools to access and edit personal data
Customers may check, update, amend or delete their personal information themselves by signing in to their account. Customers may also send an account recovery request to the email address contact@omicall.com.
6 Commitment to protecting customer personal information
The company commits to:
- Keep customer personal information confidential in accordance with the policy stated herein
- Not share information with third parties without the customer’s permission
- Notify the competent authorities and customers in the event that the server is attacked and data is exposed
- Request customers to provide complete and accurate information
However, the company cannot guarantee absolute (100%) security for data transmitted over the internet and is not liable for unauthorised access that is beyond its control.
7 Mechanism for receiving and resolving complaints
Customers have the right to send the company a complaint regarding the misuse or disclosure of their personal information. The maximum time for handling a complaint is 15 working days from the date the complaint is received.
